Questions And Answers

Supportkids is trying to collect the amount that is due to you at the time we receive the first payment on your behalf. This may be referenced as the “Specified Amount” or “Contract Amount”. Supportkids will determine this amount by charging the non-custodial parent the judgment amount, if any, plus monthly child support accruals, if appropriate. Supportkids will typically include any interest to which you may be entitled. Then we give the non-custodial parent credit for any payments made. The difference between the charges accrued and the payments made at the time of our first collection is the amount we are trying to collect.

The frequency with which each case is worked is as unique as the individual case. At different stages of the collection process the time frame of when your case is worked can change. Generally, when a case is with an Enforcement Specialist, your case is worked every 3-4 weeks. Supportkids makes every effort to keep you updated on your case. Please allow sufficient time between update requests.

Unfortunately, Supportkids is not able to collect on every case. The details and success rates vary from case to case. Your case does not automatically close after 12 months of no payments. Please reference your contract for specific details.

Supportkids uses voluntary and involuntary methods to resolve the child support obligation. The tools available to us include:
     • Verbal and written communication which can lead to voluntarily payments
     • Settlement negotiations
     • Wage withholdings
     • Liens
Please note that the experts at Supportkids will determine what actions are appropriate and in the best interest of your case.

While child support is not dischargeable in bankruptcy, bankruptcy law and its procedural rules temporarily shield the non-custodial parent from any collection action. Our efforts are placed on hold until one of the following occurs: (1) the bankruptcy case is closed; (2) the bankruptcy case is dismissed; (3) the debtor is discharged; or (4) a court order terminates or modifies the stay. Please notify us if bankruptcy becomes an issue. We will keep your case open, and monitor the progress of the bankruptcy. It is important to understand that bankruptcy cases can take months, sometimes years to resolve.

Please forward any hearing notice you receive to our Client Relations Unit. Our Legal Department will review the notice to determine how the hearing impacts the Supportkids' case. In most cases, Supportkids will not attend hearings called by an entity other than Supportkids. (Supportkids is here to enforce your existing child support order, not to assist with modifications or to assist the state with actions called by the state or to represent you on visitation issues, etc.) Any time you attend a hearing, please advise Supportkids as to the outcome so that we will be aware of any changes to the court order for child support.

Once your child is adopted, the biological parent is no longer responsible for paying "current" child support. However, any arrearages that accrued prior to the adoption are still owed to you.

As a private company Supportkids does not have the authority to intercept the non-custodial parent's income tax return. Any payment we receive that is identified as an IRS intercept will be passed directly to you with no fees deducted. Your local government office should update their records annually and include tax refund interceptions as an enforcement option. If you are interested in having the non-custodial parent's tax refund applied to the child support obligation owed to you, you will need to contact your local government child support office.

Yes, we will forward letters and pictures to the non-custodial parent at your request. All correspondence is reviewed in advance for appropriateness. Our policy is the same for communication from the non-custodial parent to you or your children.

Send your request in writing and include a copy of valid identification such as driver’s license, social security card, or marriage certificate. Make sure to include your Client ID Number.

There is a chance that your payments from another non-custodial parent will be forwarded to Supportkids. Our contact information is provided to state offices after your case has been accepted and often times they update every record associated with your name. When checks from the secondary non-custodial parent arrive, we will forward them to you without a fee deduction. Unfortunately, this will cause a delay in receipt of your payment. There is not an alternative to this step.