Job Opportunities
Client Advocate
SUMMARY: Responsible for establishing and maintaining quality relationships
with our clients. Communication internally and externally is crucial as the ultimate
goal is to prompt action that will allow the case to be handled properly and ultimately
lead to child support collection.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties
may be assigned.
- Respond to Custodial Parents through a voice mail system (client line) and email
system. These responses can include updates on payment history information, case
specific information such as last actions taken, and setting of expectations in
regards to case flow. The information retrieved from the client is delivered to
the appropriate person internally in order for the case to be worked as needed.
These responses should be left within two to three business days.
- Live calls from Custodial Parents which require the same type of communication as
stated above.
- Responsible for determining if the case is being handled properly through the case
flow process.
- Performs conflict resolution by means of research, positive communication, and problem
solving skills.
- Proactively seeks out ways to identify potential CP upsets and implement processes
to ensure the potential upsets are turned into a positive relationship building
experience.
- Client first in thought and action.
EDUCATION and/or EXPERIENCE: High school degree/GED required. Degree preferred.
One-year customer service experience and proficient in an office environment with
knowledge of MS Office (Word, Excel, MS Mail etc.). Experience in a social work
environment preferred.
Strong communication and customer service skill is required.
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