Job Opportunities

Child Support Collector

SUMMARY: Responsible for negotiating, collecting and documentation of child support owed to custodial parents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Reviews court orders, contract information, and arrears calculations to determine collectable arrears.
2. Reviews credit reports, employment information, and contact information to determine collection strategy.
3. Initiates collections activity by telephone/mail.
4. Operates with considerable latitude for un-reviewed action or decision. Recommends changes in procedures.
5. Coordinates with other departments to gather or verify missing information. (i.e. employment verification, asset ownership, registry information, timely filing of court documents).
6. Responsible for collections work, contacting, persuading, negotiating and following up with Non-Custodial Parent or other payor. Accurately documents all actions and conversations in CUBS.
7. Initiates appropriate involuntary/voluntary collection remedies.
8. Prepares case file for referral to Legal Division for preparation of legal documents.
9. With Team Leader, refers cases to Legal Division for Network Attorney contingency fee collection or to obtain Income Deduction Order.
10. Manages case load.
11. Discovery of Non-Custodial Parent’s assets for lien attachments.
12. Negotiates settlement or payment with Non-Custodial Parent’s attorney.
13. Other duties as assigned

EDUCATION and/or EXPERIENCE:High school degree required, Bachelor’s degree preferred. 1-3 years of related experience in collection or legal/criminal remedies. High level of communication and negotiation skills required. Background in criminal/legal remedies is preferred. Knowledge of MS Office (Word, Excel, MS Office) and good math skills are also required.

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